Terms and Conditions of Airpoints Membership

The following terms and conditions are important and affect your rights as a Member of the Air New Zealand Airpoints™ Programme. They form part of your Membership Agreement, and you should read them carefully.

Earning Airpoints Dollars™

Airpoints Dollars Validity & Expiry

Using Airpoints Dollars

Gifting

Maintaining Tier Status

Fees

Account Activity & Statements

Airpoints Membership

The Airpoints Programme

Monitoring of Airpoints Membership Account & Airpoints Programme

Air New Zealand Airpoints Terms and Conditions

You'll find definitions of specific Airpoints Programme terms we use at the end of these Terms and Conditions.

1 Earning Airpoints Dollars

1.1 General
1.1.1 To help us to record your Air New Zealand Airpoints Dollars automatically, you must quote your Membership number when making any bookings and when you check-in with any Non-Airline Partner. Air New Zealand and Air New Zealand Link are not responsible for any Airpoints Dollars that don't appear in your Account or if a Partner fails to credit Airpoints Dollars to your Account.
1.1.2 Air New Zealand and Air New Zealand Link will only enter into discussions or correspondence with you, about crediting your Airpoints Dollars if you supply proof (the original boarding pass and the original or a copy of your Flight Ticket) of your Qualifying Flight or the original receipt for any Non-Airline Partner qualifying goods or services you have bought.
Your claim for missing Airpoints Dollars must be made within six months of:
• the relevant Qualifying Flight; or
• the date you used the Non-Airline qualifying goods and/or services; or
• the relevant promotion end date (however, if the promotion includes a Qualifying Flight, you must make your claim within six months of the Flight, not the promotion end date).
We're not responsible for any claims for Airpoints Dollars that have been delayed, or lost, or for any claims that the Air New Zealand Contact Centre doesn't receive.
1.1.3 You can't earn Airpoints Dollars for Non-Qualifying Flights.
1.1.4 Your Account can be credited with Airpoints Dollars for a Qualifying Flight taken before your Date of Joining - but only if:
• you took the Qualifying Flight less than 30 days before your Date of Joining; or
• the last Sector of your Journey was completed less than 30 days before your Date of Joining, and the entire Journey which is on the same Ticket or Itinerary was taken within the six month period before your Date of Joining.
To have your Account credited with these Airpoints Dollars, you must send your original boarding pass and the original or a copy of your Ticket to the Air New Zealand Contact Centre within the time, specified above.
1.1.5 It may take up to eight weeks for Airpoints Dollars to be credited to your Account, once we have all the information we need. You can't redeem these Airpoints Dollars for Rewards until they have been credited to your Account.
1.1.6 Airpoints Dollars earned on Itineraries involving only Air New Zealand Operated Qualifying Flights are calculated in accordance with the Airpoints Dollars Earned on Air New Zealand Chart. Airpoints Dollars earned on Qualifying Flights that are a combination of Partner Airlines or Air New Zealand and Partner Airlines are calculated in accordance with the Partner Airline Earn Chart.
1.1.6.1 If your Airpoints Dollars for your Qualifying Flight have been credited to your Account using the Airpoints Dollars Earned on Air New Zealand Chart, and within 30 days you take a Partner Airline Flight(s) that we consider is part of the same Journey, the Airpoints Dollars already credited will be deducted from your Account and we will credit Airpoints Dollars to your Account using the Partner Airline Earn Chart.
1.1.7 Subject to these Terms and Conditions, you can earn Airpoints Dollars for every additional seat on a Qualifying Flight that you buy - but only if you're the only person who will use that seat and the Ticket is issued in your name.
1.1.8 The payment method noted on a Reward Travel Ticket will identify the Ticket as ineligible to earn Airpoints Dollars.
1.1.9 You can't earn Airpoints Dollars on travel that qualifies you (at the same time) for benefits under any other loyalty programme or any other airline's frequent flyer programme. You also can't transfer Airpoints Dollars earned for travel on one Partner Airline to another Partner Airline's frequent flyer programme. When you book, you must specify the programme to which you want your frequent flyer points credited - you must not apply to earn both Airpoints Dollars and credits in any other loyalty programme including any other airline's frequent flyer programme for the same air travel.
1.2 Earning Airpoints Dollars on Air New Zealand Flights
1.2.1 We'll calculate the Airpoints Dollars you earn on Air New Zealand Operated Flights for international Sectors using the Origin to Destination One-Way Journey and the class of travel. On a One-Way Journey, we'll calculate your Airpoints Dollars and credit them to your Account after the last Flight. On return Origin to Destination Journeys, we'll credit Airpoints Dollars to your Account at the Turn-around Point and when the final destination is reached.
1.2.2 We'll calculate Airpoints Dollars you earn on Air New Zealand domestic Sectors, flown within 24 hours of an international Sector, using the "Domestic Add-on" category of the Airpoints Dollars Earned on Air New Zealand Chart. These Airpoints Dollars will be applied once in either direction, no matter how many domestic Sectors you fly within the applicable 24-hour period. We'll calculate the 24-hour period from the scheduled time of arrival to the scheduled time of departure.
1.2.3 Airpoints Dollars you earn on Air New Zealand domestic Sectors flown more than 24 hours before or after an international Sector, are calculated based on the "Within New Zealand" category of the Partner Airline earn Chart if your Journey includes airline partners.
Airpoints Dollars you earn on Air New Zealand domestic Sectors which are not within 24 hours of an international Sector, are calculated based on one of the two "Domestic Locations Within New Zealand" category of the Airpoints Dollars Earned on Air New Zealand Chart, depending on the kilometres flown.
1.2.4 If your Journey is in more than one Service Class, we'll calculate Airpoints Dollars for the entire Journey based on the Service Class in which you travelled the greatest distance.
1.2.5 You can't earn Airpoints Dollars for travel on Air New Zealand Domestic, Tasman and Pacific Island Smart Saver fares booked in classes L,G,S,K,P, and any Grabaseat fares. However, travel in these classes can be recorded in your account for the purposes outlined in clause 6.6.2. You can't earn Airpoints Dollars for travel booked in classes I,X,N,R on any Air New Zealand flight.
1.3 Earning Airpoints Dollars on Partner Airline Flights
1.3.1 You can earn Airpoints Dollars on Partner Airlines' Flights and/or Air New Zealand Operated Flights based on the eligible booking class and the Sector(s) in which you travel. Airpoints Dollars earned for travel within a geographic Zone are based on the booking class and the kilometres flown.
1.3.2 Route restrictions and residency conditions may apply to earning Airpoints Dollars on Partner Airlines - and some Partner Airlines' booking classes may have different earning rates for Airpoints Dollars. This depends on each Partner Airline's terms and conditions. Booking class eligibility and Airpoints Dollars' earning rates can be changed without notice. You can't earn Airpoints Dollars for travel on:
1.3.2.1 Air Canada fares in booking classes D,E,F,G,K,N,P,T and W.
1.3.2.2 All Nippon Airways fares in booking classes E,I,N,O,P,Q,R,U,V and X.
1.3.2.3 Asiana Airways fares in booking classes G,I,L,O,P,R,T,W and Z.
1.3.2.4 Austrian Airline Group fares in booking classes A,E,F,I,K,L,N,O,P,R,T,U,X and Z.
1.3.2.5 British Midland fares in booking classes A,E,F,G,I,N,P,R,T,X and Z.
1.3.2.6 LOT fares in booking classes A,E,F,I,J,K,L,N,O,P,R,T,U,X and Z.
1.3.2.7 Lufthansa fares in booking classes E,I,J,L,N,O,P,R,T,U and X.
1.3.2.8 Singapore Airlines fares in booking classes H,N,O,Q, U,V and W. Singapore Airlines Flights in full economy earn Airpoints Dollars at the discount economy level.
1.3.2.9 Spanair fares in booking classes A,F,I,L,N,O,P,R,S and X.
1.3.2.10 Thai Airways fares in booking classes E,I,N,O,R and X.
1.3.2.11 US Airways fares in booking classes I,O,P and X.
1.3.2.12 Swiss International Air Lines fares in booking classes N,O,P,R and X.
1.3.2.13 Virgin Atlantic fares in booking classes E,F,G,I,O,P,T and U.
1.3.2.14 Adria Airways fares in booking classes A,E,F,I,J,L,N,O,P,R,T,U and X.
1.3.2.15 Croatia Airlines fares in booking classes A,E,F,G,I,J,K,L,N,O,P,R,T,U,X and Z.
1.3.2.16 SAS and Blue 1 fares in booking classes F,G,I,K,L,N,P,R,T,U,W and X.
1.3.2.17 United Airlines fares in booking classes G,I,N,O and X.
1.3.2.18 South African Airways fares in booking classes F,N,O,P,R and U.
1.3.2.19 TAP Portugal fares in booking classes E,G,I,J,N,P,R and X.
1.3.2.20 Mexicana fares in booking classes E,F,G,I,J,N,O,P,R,T,U,X and Z.
1.3.2.21 Air China fares in booking classes E,I,N,O,R,T and X.
1.3.2.22 Shanghai Airlines fares in booking classes I,N,O,R,G,I,W,Z,B,Q,S,P,U.
1.3.2.23 Turkish Airlines in booking classes Z,I,R,A,X,N,P,V,U,W,G.
1.3.2.24 EgyptAir in booking classes V, L, G, S, W, T, U, O, I, X, R, N.
1.3.3 United Airlines in booking class Z earn Airpoints Dollars at the full economy class rate. Mexicana Flights in booking class D earn Airpoints Dollars at the full economy class rate.
1.3.4 You can't earn Airpoints Dollars on SAS domestic Flights in Norway or on certain Swedish domestic Flights.
1.3.5 Virgin Atlantic doesn't operate a business or first class. If you're travelling in "Premium Economy" class you'll earn Airpoints Dollars equivalent to the full economy class rate, and if you're travelling in "Upper Class" you'll earn Airpoints Dollars equivalent to business class rate. You can earn Airpoints Dollars on Virgin Atlantic Flights VS 501-504, VS 522-523, operated by Malaysia Airlines. You can only earn Airpoints Dollars on Virgin Atlantic's booking class N on Flights between London and Johannesburg, Capetown, Lagos, Port Harcourt and Delhi.
1.3.6 Travel in Business Class on ANA 's domestic flights operated within Japan will accrue at Discount Economy levels.
1.3.7 You can earn Airpoints Dollars on Airshare Flights as well as Star Alliance Carrier Codeshare Flights that are operated by another Star Alliance Carrier.
Earning Dollars on Non-Airline Reward Partners' Services
1.4.1 You can get a list of current Non-Airline Reward Partners from Air New Zealand Contact Centres, the Air New Zealand website airnewzealand.com, or the Non-Airline Reward Partners' local representatives.
1.4.2 Notwithstanding clause 14.1 of these Terms and Conditions, Australian Members can earn Airpoints Dollars for any stay (by those Members) at a qualifying hotel or for a qualifying car rental, in each case with a Non-Airline Partner. Any Airpoints Dollars that Australian Members earn will be converted to Australian Airpoints Dollars by us at a conversion rate we determine at our discretion.
1.4.3 Car Rental
1.4.3.1 To earn Airpoints Dollars from car rentals at participating locations, you must quote your Membership number when making a reservation, show your Membership Card when collecting the vehicle, and check that your Membership number is recorded. Airpoints Dollars can only be earned by one Member for each car rental, and only by the Member whose name is on the rental agreement. You can't earn credits or Airpoints Dollars in more than one loyalty programme for the same car rental.
1.4.3.2 You can not earn Airpoints Dollars for free rentals, industry-discounted rentals, group rate rentals, rentals at special promotional rates, package holiday rentals or any other rentals that a Partner specifies as ineligible.
1.4.3.3 Any other specific conditions for earning Airpoints Dollars from car rentals are available from the rental car Partner concerned.
1.4.3.4 The Air New Zealand Contact Centre will only accept retrospective claims for Airpoints Dollars that have been omitted from your Airpoints Statement or Activity Details (as applicable) within six months after the rental period has expired - and only if such claims are accompanied by the original of the customer's copy of the rental agreement.
1.4.3.5 You can only earn Airpoints Dollars at locations specified by the rental car Partner. Please contact the rental car Partner for its current locations.
1.4.4 Hotels
1.4.4.1 Hotel and resort Partners may change, as may their terms and conditions for earning Airpoints Dollars. When making a booking you must check with the Partner concerned that you qualify to earn Airpoints Dollars on your booking.
1.4.4.2 Subject to the qualifying room rate being paid at the Partner hotel or resort, you may earn Airpoints Dollars on qualifying room rates and some hotel expenditure (at the Partner's discretion), such as laundry, telephone, meals and alcohol. You must charge any expenditure to a hotel or resort account in your name and the charges must be yours alone. Note the Airpoints Dollars earning rates for qualifying rooms vary between participating Partners.
1.4.4.3 Only one Member can earn Airpoints Dollars for any one room occupied.
1.4.4.4 You may not earn Airpoints Dollars on:
• purchases of tour, convention or package stays; or
• free hotel stays; or
• stays at industry discount rates, group rates, any special promotional rates; or
• some corporate rates; or
• hotel franchise services; or
• taxes; or
• gratuities; or
• franchise health clubs; or
• restaurant charges; or
• associated food and beverage charges; or
• gaming activities; or
• charges billed to a master/corporate account.
You also may not earn Airpoints Dollars on certain banquet or convention rates and stays that use prepaid accommodation vouchers or are bought as part of a Holiday Package.
1.4.4.5 You can't earn credits or Airpoints Dollars in more than one loyalty programme for the same stay. Please ask the Partner concerned for its policy.
1.4.4.6 The Air New Zealand Contact Centre will only accept retrospective Airpoints Dollars claims, or claims for Airpoints Dollars omitted from your Airpoints Statement, within six months after your hotel or resort stay and only if they are accompanied by the original hotel invoice showing the room rate. The Air New Zealand Contact Centre does not accept vouchers, charge card vouchers or confirmation advices.
1.4.5 GlobalPlus
1.4.5.1 All Airpoints Dollars earned in accordance with the terms of any GlobalPlus branded credit card or GlobalPlus Home Loan Account will be credited to the Airpoints Account of the Nominated Earner. Members who have a joint GlobalPlus branded credit card or joint GlobalPlus Home Loan Account (or who have an additional cardholder attached to their Credit Card) must elect one person or cardholder to be the Nominated Earner for the Airpoints Dollars they accumulate using the account and all Airpoints Dollars earned will be credited to that Member's Airpoints account.
1.4.5.2 Members who have a joint GlobalPlus branded credit card, joint GlobalPlus Home Loan Account, joint All Blacks MasterCard Credit Card, joint BNZ Platinum Credit Card, or joint BNZ Gold Credit Card may transfer the Airpoints Dollars they accumulate using these accounts to the other person named in the joint account in the situations specified in clauses 1.4.5.3 and 1.4.5.4.
1.4.5.3 If requested by both persons in the case of either separation or divorce, 50% of the Airpoints Dollars accrued from such joint accounts or credit cards, and which have not yet been redeemed, may be transferred from one joint account holder's Member's Account to the other joint account holder's Member's Account - as long as both Members ask for the transaction. The Membership details and PAC numbers for both Members must be sent to the Air New Zealand Contact Centre with supporting documentation from the solicitor of the Member from who's Account the Airpoints Dollars will be transferred. Once the Air New Zealand Contact Centre has received and verified the documentation, the relevant Airpoints Dollars which have not already been redeemed for Rewards will be equally divided and distributed into the relevant Members' Accounts.
1.4.5.4 If one person dies, 100% of the Airpoints Dollars accrued from such joint accounts or credit cards, and that have not yet been redeemed, may be transferred from that Member's Account to the other joint account holder's Member's Account. The transferee's Membership details and PAC number, with a certified true copy of the transferring Member's death certificate, must be sent to the Air New Zealand Contact Centre.
Once the Air New Zealand Contact Centre has received and verified the documentation, the relevant Airpoints Dollars will be transferred.
1.4.6 Credit or Charge Cards
1.4.6.1 Transfer of credit card points/credit transfers to Airpoints Dollars are only available in certain countries - and in accordance with these Terms and Conditions and those of the relevant credit card issuer. Please contact your credit card issuer for full details including details on membership eligibility and transfer fees.
1.4.6.2 Once credit card points have been allocated to your Airpoints Account, the transaction cannot be reversed.
1.4.6.3 You must register with the relevant credit card points programme before you can earn points that can be transferred into Airpoints Dollars.
1.4.6.4 If an Australian member earns Airpoints Dollars through a Non-Airline Partner's credit card loyalty programme, we will automatically convert such Airpoints Dollars into Australian Airpoints Dollars at a rate of conversion determined by us at our discretion.
1.4.6.5 If a member who lives outside of Australia earns Australian Airpoints Dollars through a Non-Airline Partner's credit card loyalty programme, we will automatically convert such Australian Airpoints Dollars into Airpoints Dollars at a conversion rate determined by us at our discretion.
1.4.7 Air New Zealand Holidays
1.4.7.1 Members must quote their Airpoints Membership number and ask for Airpoints Dollars to be credited to their Airpoints Account when booking an Air New Zealand Holidays package with Air New Zealand Holidays Limited. Airpoints Dollars can only be earned by one Member per Air New Zealand Holidays booking (that includes an international flight), and only by the Member whose name is on the booking. Only Members residing in New Zealand can earn Airpoints Dollars from purchasing a qualifying Air New Zealand Holidays package. The Airpoints Dollars will be credited once the package has been redeemed and not at the time of booking.
1.4.7.2 Any other specific conditions for earning Airpoints Dollars from Air New Zealand Holidays packages are available from Air New Zealand Holidays at www.airnzholidays.co.nz.
1.4.7.3 Retrospective claims for Airpoints Dollars can be made by sending the original invoice to the nearest Air New Zealand Contact Centre within six (6) months of the package being redeemed.

2 Airpoints Dollars Validity and Expiry

2.1 Airpoints Dollars you earn are available for redemption until the end of the fourth year after the Membership year in which they were earned (see clause 2.2).
2.2 On your Anniversary Date, all Airpoints Dollars earned more than four years before then will expire and be removed from your Account. Whenever you claim a Reward, Airpoints Dollars will be redeemed in the order they were credited to your Account.
2.3 You can combine valid Airpoints Dollars earned in one Membership year with valid Airpoints Dollars earned in other Membership years to claim Rewards.
2.4 Airpoints Dollars that you redeem but that are then re-credited to your Account (eg. owing to a cancellation or unavailability of an Upgrade) will be re-credited with the original date of when they were earned. Any Airpoints Dollars used in the booking that have as at the date of re-crediting expired, will not be re-credited to your Account.
2.5 Reward travel can be changed (subject to availability, applicable fare rules and clauses 2.5.1 and 2.5.2) as follows:
2.5.1 For Reward Travel involving travel solely on Air New Zealand services, you can make changes to your booking using the Airpoints Dollars that were used in the original booking, even if those Airpoints Dollars have since the date of the original booking expired. These changes may occur providing: (i) where travel has not yet commenced, changes are made within 12 months of the date in which the booking was originally ticketed; or (ii) where travel has commenced, changes are made within 12 months of the date at which the first Sector of the Itinerary was travelled. Any changes outside of the periods mentioned in (i) and (ii) will require a new booking to be made using un-expired Airpoints Dollars.
2.5.2 For Reward Travel involving travel using the Partner and Mixed Carrier Chart, you can make changes to your booking using the Airpoints Dollars that were used in the original booking, even if those Airpoints Dollars have since the date of the original booking expired, providing such changes are made within 12 months from the date on which the booking was originally ticketed. Any changes outside of this period will require a new booking to be made using un-expired Airpoints Dollars. Changes to Reward Travel involving travel using the Partner and Mixed Carrier Chart are not permitted once travel has commenced.
2.5.3 Validity for all non-air redemptions is 12 months from the initial booking date. Where Airpoints Dollars that would have otherwise expired have been used to purchase a non-air redemption, any change to the redemption date beyond this validity period will require a new booking to be made using un-expired Airpoints Dollars.
2.6 Where the value due to expire is greater than 10 Airpoints Dollars you will be notified at least one month prior to expiry. You will not be notified if less than 10 Airpoints Dollars are due to expire.

3 Using Airpoints Dollars

3.1 Flight Rewards - General
3.1.1 To request a Reward, you must quote your Membership number and PAC number before we can process your request. If you want to purchase a Reward online you need to be a Member residing in New Zealand or Australia, and registered via our website airnewzealand.com. For registration you will need to provide your Membership number and PAC number.
3.1.2 You may only request a Reward, and the Reward will only be issued, if you have enough Airpoints Dollars in your Account to redeem for the Reward.
3.1.3 We'll act on all requests for Reward Travel according to the date we receive them.
3.1.4 You can't request Reward Travel more than 355 days before your requested travel date.
3.1.5 For most fares you can choose to pay One-Way with Airpoints Dollars and One-Way with Cash or pay for the whole return Journey in either Airpoints Dollars or Cash. Certain fares may be sold on a return only basis and for these you will need to elect payment as either Airpoints Dollars or Cash for the entire Journey.
3.1.6 Subject to clauses 3.1.12 and 13.4:
3.1.6.1 Travel solely on Air New Zealand Operated Flights will be charged at the Airpoints Dollars equivalent of our published fares, or will be charged using the Discounted Long-haul Reward Travel on Air New Zealand Chart (in each case, subject to availability and to any applicable taxes, levies or surcharges).
3.1.6.2 Travel solely on Partner Airlines, or a combination of Air New Zealand and Partner Airlines, will be charged using the Partner Airline Reward Chart (subject to seat availability and to any taxes, levies or surcharges).
3.1.7 Award Tickets, Companion Tickets and Upgrades on Air New Zealand flights are not available on Codeshare Flights not operated by Air New Zealand. Award Tickets, Companion Tickets and Upgrades on Air New Zealand flights are available on Airshare Flights. Companion Tickets are not available in conjunction with Air New Zealand's lowest priced fare classes (L, G, S, K and P) - which include Smart Saver and Global Saver Max Fares, and travel industry booking classes (N and R) and are subject to availability. Companion Tickets are only available in conjunction with Tickets paid for with Cash.
3.1.8 Wait-listing for Reward Travel is not permitted unless we specify otherwise.
3.1.9 Subject to these Terms and Conditions and to the applicable fare rules, if no portion of the Reward Ticket is travelled the Ticket is valid for one year of date of issue, and if first outbound Sector has commenced then the Reward Ticket is valid for one year from the first outbound Sector date.
3.1.10 If a change to an Award Ticket requires the purchase of a higher priced fare, then the price difference between the new booking and the original booking must be paid for in Cash. If a Ticket booked on a Partner Airline was originally booked in X or I booking class and the new booking is in I or O booking class then the price difference between the new booking and the original booking must be paid for in Airpoints Dollars. For Award Travel that is solely within New Zealand, if for any reason the Member is unable to travel in accordance with the issued Itinerary, the relevant fare rules will apply, and the Member may not be entitled to a refund, except when the Member has purchased (using Cash) Domestic Cancellation Insurance.
3.1.11 You can pay for Rewards using Airpoints Dollars. You can't use a combination of Airpoints Dollars and Cash unless we specify otherwise in writing. Reward Travel in X, I, R Booking Classes may only be purchased using Airpoints Dollars. Reward Travel involving travel using the Partner and Mixed Carrier Chart may only be purchased using Airpoints Dollars.
3.1.12 Where your itinerary commences outside of New Zealand, you can't pay taxes, levies or surcharges using Airpoints Dollars - these must be paid in cash. Where your itinerary commences in New Zealand and is part of an international journey, Airpoints Dollars may be used to pay any fuel and/or insurance surcharges included in the published fare but all other applicable taxes, levies or surcharges must be paid in cash. Where you itinerary commences in New Zealand and is part of a domestic journey within New Zealand only, Airpoints Dollars may be used to pay all taxes, levies and/or surcharges included in the published fare.
3.1.13 Children aged two years or over, or Infants travelling as children, will be charged the full adult redemption price for any Reward Travel in X, I, R Booking Classes and subject to clause 13.1.14.
3.1.14 In this Programme for the purpose of redeeming Rewards and paying Service Fees in accordance with this programme and subject to clause 13.1.14, one Airpoints Dollar is deemed equivalent to one New Zealand Dollar for redemptions on Air New Zealand ticketed and operated services for all Members who are New Zealand residents or who live outside Australia. If you are an Australian Member, see clause 14.
3.1.15 Any refundable Ticket you cancel before travel will be refunded in accordance with the applicable fare rules and the currency in which it was bought. For example, if you cancel a Reward Travel Ticket that was paid for using Airpoints Dollars and it is a refundable Ticket in accordance with its fare rules, we will re-credit the applicable Airpoints Dollars to your Account in accordance with clause 2.4.
3.1.16 For Members (other than Members residing in Australia and Norfolk Island), if a Reward Travel Ticket is issued for travel originating in a country other than New Zealand, and the published fare is advertised in the local currency, we will (at our discretion) convert the published fare into Airpoints Dollars, which will then be deducted from your Account.
For Members residing in Australia and Norfolk Island, if a Reward Travel Ticket is issued for travel originating in a country other than Australia, and the purchased fare is advertised in the local currency, we will (at our discretion) convert the published fare into Australian Airpoints Dollars, which will then be deducted from your Account.
3.1.17 You can only buy Reward Travel using Airpoints Dollars via:
• our website airnewzealand.co.nz or airnewzealand.com.au for New Zealand and Australian resident Members only (you'll need to be registered online);
• Air New Zealand Contact Centre and Air New Zealand Reservations;
• Air New Zealand Holidays Stores and Business Direct offices;
• select Air New Zealand sales offices, as advised by us from time to time;
• selected Travel Agents (outside of New Zealand), as advised by us from time to time.
3.1.18 You can't use Airpoints Dollars in conjunction with/or purchase with Airpoints Dollars:
• travel industry-rebated tickets;
• group Tickets;
• competition prize Tickets;
• Tickets acquired at an auction;
•E Tickets that we advise from time to time can't be bought with Airpoints Dollars.
3.1.19 Rewards are subject to availability and, in some cases, particular booking class availability. Air New Zealand does not guarantee that any of the Rewards will be available at any time and we reserve the right to withdraw, cancel, change or suspend, at our discretion at any time and without notice, any of the Rewards we offer or advertise. We are not liable for any loss, expense or damage any Member suffers as a result of such withdrawal, cancellation, suspension or change.
3.1.20 Once confirmed, Reward Travel ranks equally with travel on other Tickets, except that it may only be changed to another Flight(s) in accordance with the applicable fare rules and it cannot be transferred to another airline carrier. If Flights are delayed for any reason and passengers receive at least 24 hours' notice, we reserve the right to postpone Reward Travel dates and we may at our sole discretion make alternative Reward Travel arrangements.
Where we can't give 24 hours' notice, we have the sole right to make alternative arrangements - we will not honour any alternative arrangements you may make directly with other carriers.
3.1.21 Travel using Award Tickets issued by or on behalf of the Air New Zealand Contact Centre is subject to Air New Zealand's and Air New Zealand Link's conditions, applicable laws and any other conditions we may advise Members about from time to time. Travel using Tickets for Reward Travel (other than Award Tickets) issued by or on behalf of the Air New Zealand Contact Centre is subject to the applicable Partner Airline's conditions, applicable laws and any other conditions they or we may advise Members about.
3.1.22 In accepting a Reward, you agree that (subject to these Terms and Conditions and in particular the Gifting provisions and clauses 3.4.3.12 and 3.4.4.11) you won't combine any Rewards with anyone else or sell, assign or otherwise transfer the right to a Reward to anyone else. Air New Zealand has the right to ask you for proof that you have complied with this clause, in addition to any evidence required in accordance with clause 10.
3.1.23 Rewards offered by Partners will be on the applicable Partners' terms. If you redeem a Reward in conjunction with any other loyalty programme (where such programme has our consent to use Airpoints Dollars), you agree that you won't combine any Rewards with anyone else or sell, assign or otherwise transfer Rewards for Cash or anything else.
Air New Zealand and Air New Zealand Link are not responsible for Reward offers by Partners or their conditions, or for the Partners' performance or provision of such Rewards.

3.2 Air New Zealand Flight Rewards
3.2.1 Award Tickets
3.2.1.1 Subject to clause 3.1.12, you can use Airpoints Dollars to buy all Air New Zealand published fares (excluding those listed in clause 3.1.18) that are ticketed on Air New Zealand for travel on Air New Zealand Operated Flights.
3.2.1.2 The fare rules relating to the specific Award Ticket apply.
3.2.1.3 Subject to strictly limited availability and for their own travel only, Gold Elite, Gold, Silver and Koru Club members may purchase Discounted long-haul Business redemption fares.
3.2.2 Companion Tickets
3.2.2.1 Companions Tickets are only available on Tickets showing an Air New Zealand Flight number for travel on an Air New Zealand operated aircraft and/or Airshare Flight.
3.2.2.2 Before you request a Companion Ticket, you must have already booked your own Revenue Travel (which must not be booked in any one of booking classes L, G, S, K or A), in your name on an Air New Zealand Operated Flight for an international Sector. The Airpoints Dollars for the Companion Ticket will be deducted from your Account.
3.2.2.2.1 Companion Tickets cannot be booked in conjunction with travel paid for with Airpoints Dollars or Revenue Travel which has had a Confirmed Upgrade, or a Standby upgrade, or a Complimentary Upgrade request applied to it.
3.2.2.3 An adult may take an adult or a child as a companion on a Companion Ticket, but a child can only take a child companion on a Companion Ticket.
3.2.2.4 Companion Tickets are only available on New Zealand domestic services if they are ticketed as part of a continuous Air New Zealand international Flight(s) Companion Ticket Reward, where the domestic travel is taken within 24 hours of the inward or outward international Flight.
3.2.2.5 Companion Tickets must be requested no earlier than 355 days and no later than 24 hours before the relevant Flight departure.
3.2.2.6 The person travelling on a Companion Ticket does not have to be an Airpoints Member or a registered Giftee.
3.2.2.7 Only one person travelling on a Companion Ticket is allowed to travel with the Member from whose Account the Airpoints Dollars for the Companion Ticket have been deducted.
3.2.2.8 Any changes to, or cancellations of, a Companion Ticket will need to match any changes to, or cancellations of, the accompanying Member's Revenue Travel.
3.2.2.9 A Companion Ticket must be booked in X or I Booking Classes and the person travelling on the Companion Ticket must accompany the Member on the same Flight(s), and in the same Service Class as the Member.
3.2.2.10 The fare rules relating to the specific Companion fare apply.
3.2.2.11 Subject to strictly limited availability, Gold Elite, Gold, Silver and Koru Club members only, may purchase Companion Tickets in booking class I, as a Discounted long-haul Business redemption fare.
3.2.3 Air New Zealand Upgrades
3.2.3.1 General
3.2.3.1.1 Upgrades are only available (subject to clauses 3.2.3.1.12 and 3.2.3.4) on Tickets showing an Air New Zealand Flight number for travel on an Air New Zealand operated aircraft and/or an Airshare Flight.
3.2.3.1.2 To request an Upgrade, you must have a confirmed ticketed booking.
3.2.3.1.3 Upgrades are only available on a per-Sector basis. Certain Flights may be ticketed as one Sector, as there is no change of Flight number, but involve a Transit point(s) e.g NZ1 and NZ2 between Auckland and London transiting Los Angeles. For the purpose of Standby Upgrades these Flights will be deemed to be multi Sector and for the purpose of Confirmed Upgrades these Flights will be deemed to be one Sector and such Upgrades will be priced accordingly.
3.2.3.1.4 Upgrades are subject to availability, aircraft capacity control and catering.
3.2.3.1.5 If you receive an Upgrade, only the Airpoints Dollars you earned for the booking class of travel paid for in Cash, will be credited to your Account.
3.2.3.1.6 You may not cancel an Upgrade request within 48 hours of the Flight departure if you still intend to travel on that Flight - your original Upgrade request(s) will stand. You may cancel an Upgrade request within 48 hours of Flight departure, if you are no longer travelling on that Flight, but cancellation fees will apply.
3.2.3.1.6.1 Once we have confirmed an Upgrade, any subsequent request to cancel that Upgrade (subject to clause 3.2.3.1.6), but still travel on the same Flight, will be subject to availability of the original ticketed Service Class being available. Fees and fare conditions of the new booking will apply.
3.2.3.1.7 We can't compensate you for a lack of airport lounge access, if your Upgrade request isn't confirmed until your arrival at the departure gate. Baggage allowances will remain subject to the applicable fare and Service Class rules for your original ticketed Service Class.
3.2.3.1.8 If an Upgrade is not available on the Flights you have requested, the applicable Upgrade fees will be refunded in the same currency as that in which payment was made.
3.2.3.1.9 Subject to clause 5.3, Complimentary Upgrades may only be requested during the 12 month period starting on the date on which you qualified or re-qualified for the applicable Tier Status. Where travel arrangements are changed and a Complimentary Upgrade was used in the original travel arrangements, that Complimentary Upgrade(s) will be deemed to have expired if at the date of the change to the Member's travel arrangements, the Member no longer qualifies for the applicable Tier Status.
3.2.3.1.10 Airpoints Dollars can not be used to purchase an upgrade for an Infant fare if under the Infant fare the Infant is not allocated their own seat.
3.2.3.1.11 On applicable routes, a mix of standby and complimentary upgrades cannot be used to bypass the Premium Economy cabin for upgrades from Economy to Business Premier. You purchase the full upgrade with either Airpoints Dollars or two complimentary upgrades.
3.2.3.1.12 Where an upgrade request between Economy and Business Premier is unsuccessful, members will be upgraded to Premium Economy instead if available and charged the applicable Airpoints Dollars or Complimentary Upgrade.
3.2.3.1.13 Upgrades are not available in conjunction with Airpoints companion tickets, Star Award tickets, flights booked in X class, travel industry fares, or prize/promotional tickets.
3.2.3.1.14 Where all accompanying adults register a request for an upgrade, matching upgrade requests for accompanying children aged 12 or less must also be registered against each applicable flight sector.
3.2.3.2 Confirmed Upgrades
3.2.3.2.1 Confirmed Upgrades can only be requested in conjunction with a ticketed revenue fare in Y, B, M and H booking classes on Air New Zealand operated flights. Confirmed upgrades from Premium Economy to Business Premier can only be requested in conjunction with a ticketed revenue fare in U classes on Air New Zealand operated flights.
3.2.3.2.2 Upgrades will be confirmed, subject to availability, at the time of request.
3.2.3.2.3 Confirmed Upgrades can only be purchased with Airpoints Dollars on Air New Zealand operated flights.
3.2.3.3 Standby Upgrades
3.2.3.3.1 Standby Upgrades that do not qualify for the confirmation provisions in clause 3.2.3.4 are subject to space availability at check-in.
3.2.3.3.2 Standby Upgrades can be purchased with Airpoints Dollars or Complimentary Upgrades on Air New Zealand operated flights.
3.2.3.4 Tier Status Upgrade Confirmations
3.2.3.4.1 Advance confirmation for Complimentary Upgrades and for Standby Upgrades is subject to specific booking class availability on Air New Zealand operated flights and will be provided, only in accordance with this clause and will have certain restrictions on use and availability, as covered in these Terms and Conditions.
• Upgrade confirmations for a Gold Elite Member may be provided up to 12 months in advance.
• Upgrade confirmations for a Gold Member may be provided up to 72 hours in advance.
• Upgrade confirmations for a Silver Member may be provided up to 48 hours in advance.
3.2.3.4.2 Confirmation of Upgrades that are Gifted by a Gold Elite Member, are subject to the same Tier Status benefits of the Member Gifting the Rewards, if such Member is travelling with the Giftee and such Member has also requested an Upgrade to the same Service Class of travel on that Flight. Only one Giftee, at a time may receive this advance confirmation.
3.2.3.4.3 Confirmation of Upgrades Gifted by a Gold Member and paid for using Airpoints Dollars are subject to the same Tier Status benefits of the Member Gifting the Rewards, if they are travelling with the Giftee and the Member is also requesting an upgrade to the same Service Class on that Flight. Only one Giftee, at one time may receive this confirmation.
3.2.3.4.4 Confirmation of Airpoints Dollars Upgrades Gifted by a Silver Member are subject to the same Tier Status benefits of the Member Gifting the Rewards, if the Silver Member is travelling on a Silver complimentary Upgrade with the Giftee and the Member is also requesting an upgrade to the same Service Class on that Flight. Only one Giftee, at one time may receive this confirmation.
3.2.5 Infants
3.2.5.1 Infants aged under two years who don't occupy a seat by themselves will be charged for Reward Travel at the price (in Airpoints Dollars) of an Infant Ticket. These infants don't need to be Members. Infant fares are not available in booking classes X,I and R.
3.2.5.2 An Infant who occupies their own seat will be charged the full child price for a Reward Travel Ticket (excluding X, R, I, Booking Classes, and excluding Reward Travel involving travel using the Partner and Mixed Carrier Chart). In this case the Infant needs to be a Member or a Giftee for the travel.
3.2.5.3 An Infant travelling on Reward Travel must be accompanied by an adult who is travelling on an Award Ticket or a Companion Ticket. Such adults may only accompany one such Infant for each Sector.
3.2.5.4 Infant Award Tickets cannot be used in conjunction with any other Reward.
3.3 Partner Airline Rewards
3.3.1 General
3.3.1.1 You can't request Partner Airline Rewards less than seven days before your requested date of a scheduled Flight departure.
3.3.1.2 We will endeavour to issue Partner Airline Tickets within seven days of the booking confirmation.
3.3.1.3 Airpoints Dollars for Partner Airline Tickets are deducted based on the Service Class of travel and the Sector to be travelled. When travelling within a geographical Zone (Intra-Zone), Airpoints Dollars are deducted based on the Service Class of travel, the Sector travelled and the kilometres flown.
3.3.1.4 You can make changes to an Itinerary before departure for a fee of NZ$50.00 (or local equivalent), AU$50.00 (for Australian Members only) or 50 Airpoints Dollars per change, per person.
3.3.1.5 Route, availability restrictions and residency conditions may apply to redeeming Airpoints Dollars on Partner Airlines.
3.3.1.6 You can't make any changes once travel has begun.
3.3.1.7 Companion Tickets, Infant Tickets and Upgrades are not available on Partner Airline Rewards.
3.3.2 Star Alliance Upgrade Awards
3.3.2.1 Star Alliance Upgrade Awards are available on flights operated by ANA, Asiana, Austrian Airlines, LOT Polish Airlines, Swiss, TAP Portugal, Thai Airways and United Airlines.
3.3.2.2 Confirmation of Star Alliance Upgrade Awards is subject to specific booking class availability with the Star Alliance carrier concerned.
3.3.2.3 Star Alliance Upgrade Award are available only in conjunction with tickets purchased in booking classes Y,B,C,D for upgrades on Asiana, Austrian Airlines, LOT Polish, Lufthansa, Swiss, TAP Portugal, Thai Airways and United Airlines and booking classes Y,B,C,D,Z,J for upgrades on ANA.
3.3.2.4 Star Alliance Upgrade Awards on ANA and Lufthansa may only be requested within 28 days of flight departure.
3.3.2.5 Star Alliance Upgrade Awards can only be purchased with Airpoints Dollars as per the Star Alliance upgrade award chart.
3.4 Non-Airline Rewards
3.4.1 General
3.4.1.1 You can only request Non-Airline Rewards online at the Air New Zealand website airnewzealand.co.nz (for New Zealand resident Members only) or airnewzealand.com.au (for Australian resident Members only) or through the Air New Zealand Contact Centre. Full details on Rewards are available at airnewzealand.com.
3.4.1.2 You can't earn Airpoints Dollars on Non-Airline Reward redemptions.
3.4.1.3 Non-Airline Rewards are subject to availability at the time you book or request them and can't be requested more than 12 months in advance.
3.4.1.4 In addition to these Terms and Conditions our General Terms and Conditions of carriage will apply to all travel on Air New Zealand Operated Flights (see airnewzealand.com for details) and the applicable Partner terms and conditions will apply to all other travel and to all Non-Airline Rewards.
3.4.1.5 You can only cancel Non-Airline Rewards through the Air New Zealand Contact Centre, and not directly with the Partner concerned.
3.4.1.6 Australian Members use Australian Airpoints Dollars (see the Australian accrual and redemption charts or visit airnewzealand.com.au for the latest Non-Airline Rewards for Australian Members).
3.4.1.7 Redemption rates offered for Non-Airline Rewards may differ from rates offered by Non-Airline Partners for cash outside of the Airpoints Programme.
3.4.2 Koru Club
3.4.2.1 You can pay for any of the following Koru Club benefits using Airpoints Dollars. You can't use a combination of Airpoints Dollars and cash to purchase Koru Club membership.
3.4.2.2 Koru Club schedule of benefits for New Zealand resident Members.
Membership Options - Fees are quoted in Airpoints Dollars


Membership Type	Joining Fee*	One Year	Two Years


Individual	250**	495	870



Corporate (10+ Members)	150	445	785



Senior Membership	250	365	595


Partner Renewal Membership - New Partner Membership is not available. Partner Membership must match existing Members renewal period.


	N/A	325	570


Annual Guest Card - Maximum of 1 per member


	N/A	250	450

* A joining fee is applicable for both new Koru Club memberships and existing Koru Club members who are renewing their Koru Club membership after 3 months of expiry of their existing membership.

**The individual joining fee may be waived for New Zealand resident Members (including joint or additional cardholders) who have an open GlobalPlus Platinum credit card account. To take up this benefit, contact the Air New Zealand Koru Club Service Centre on 0800 736 000, advise that you are a GlobalPlus Platinum credit card holder and tell the operator your Airpoints membership number. Please note that to obtain this fee waiver, you must contact the Koru Club Service Centre with the above information prior to applying for or renewing your Koru Club membership as we are unable to refund the joining fee if you have already paid it.

3.4.2.3 Koru Club schedule of benefits for Australian resident Members.
Membership Options - Fees are quoted in Australian Airpoints Dollars


Membership Type	Joining Fee*	One Year	Two Years


Individual	225	445	785



Corporate (10+ Members)	135	400	705



Senior Membership	225	330	535


Partner Renewal Membership - New Partner Membership is not available. Partner Membership must match existing Members renewal period.


	N/A	295	515


Annual Guest Card - Maximum of 1 per member


	N/A	225	405

*A joining fee is applicable for both new Koru Club memberships and existing Koru Club members who are renewing their Koru Club membership after 3 months of expiry of their existing membership.
3.4.3 Car Rental Terms and Conditions - General
3.4.3.1 Rates include unlimited kilometres, airport fees, GST and standard insurance. Rates exclude any new taxes, levies or surcharges that come into effect.
3.4.3.2 Drivers must be over the age of 21 years and hold a full driver's licence.
3.4.3.3 If a rental is cancelled or changed after 5.00pm (1700 hours) New Zealand local time on the day before collecting the vehicle, or if you fail to arrive, you'll have to pay a cancellation charge of one day's car hire. All charges will be deducted from your Account and all subsequent days' hire will be deemed cancelled.
3.4.3.4 You must pay directly to the car rental company all surcharges for insurance and additional services including car seats, roof racks, GPS navigation system fuel, parking, additional days, one way fees (for rentals under 3 days), and car rental upgrades and fines for speeding, parking and other offences.
3.4.3.5 Not all rental car outlets offer Non-Airline Reward rental cars.
3.4.3.6 Rental car upgrades are subject to availability and are not guaranteed; they can only be requested when booking and will only be confirmed at pick-up.
3.4.3.7 Complimentary car rental upgrades are valid for up to three consecutive days but can only be redeemed on a Friday, Saturday or Sunday. Upgrades on any other day will be at your cost.
3.4.3.8 Rental car upgrades are based on the next car group type for the individual rental car company. Not all car types are eligible for upgrades.
3.4.3.9 Not all participating rental car outlets in the Programme offer rental car upgrades; please check when booking for applicable outlets.
3.4.3.10 Upgrades are non-transferable and cannot be combined with any other offer.
3.4.3.11 Requests for rental car Rewards are not permitted less than 24 hours before the requested car hire.
3.4.3.12 Subject to the following provisions we may allow you to combine your Airpoints Dollars with another Member's Airpoints Dollars to book a rental car Reward for two or more consecutive days. Any such combination will be at our discretion. Each Member must have enough Airpoints Dollars in their Account to redeem a car rental Reward for at least one day's rental. To request this service, the relevant Members must call the Air New Zealand Contact Centre. Any requests for car rental Rewards that a Member makes online will be processed as an individual booking for that Member. Applicable fees will apply.
New Zealand Car Rental Terms and Conditions:
3.4.3.13 An excess of NZ$2,750.00 plus GST applies to all. This can be reduced to NZ$225.00 plus GST by paying a fee of NZ$25.00 plus GST per day for group A-E, group P rentals attract an excess of $3,500.00 plus GST which can be reduced to $225 plus GST by paying NZ$25.00 plus GST per day, all excess charges are paid directly to the car rental company when collecting the vehicle. Amounts relating to excess may vary without notice. Current excess amounts will be confirmed at time of rental.
3.4.3.14 Budget Rent a Car vehicles may not be taken between the North Island and South Island. If you're travelling between the North Island and South Island you need to contact Budget Rent a Car to make a reservation at least 72 hours before pick-up to ensure the next vehicle is available. If you want to change the original pick-up date or ferry sailing time Budget Rent a Car requires 72 hours' notice.
Australia Car Rental Terms and Conditions:
3.4.3.15 An excess of AU$2,750.00 plus GST applies to all car rentals and AU$5,500.00 plus GST per day for 4-wheel drives rentals. This can be reduced to AU$330.00 plus GST for cars and AU$550 for 4-wheel drives by paying a fee of AU$22.00 plus GST for cars and AU$27.00 plus GST per day for 4-wheel drives directly to the car rental company when collecting the vehicle. Amounts relating to excess may vary without notice. Current excess amounts will be confirmed at time of rental.
3.4.3.16 No one-way rentals are available in Australia.
3.4.4 Hotel Rewards
3.4.4.1 Room rates are based on a share-twin or double basis and a maximum of two people per room.
3.4.4.2 You may not request a hotel Reward if there is less than 24 hours before the requested nights' accommodation.
3.4.4.3 If after 5.00pm (1700 hours) New Zealand time on the day before your arrival you ask us to cancel or change your reservation, or if you fail to arrive, you will have to pay a cancellation charge of one night's accommodation for the hotel booked and all subsequent nights' accommodation will be cancelled.
3.4.4.4 You must pay the hotel directly for other sundries, including food and beverage, laundry, mini bar or telephone charges.
3.4.4.5 Hotel upgrades are subject to availability and are not guaranteed, they can only be requested when checking in.
3.4.4.6 Complimentary hotel upgrades are valid for up to three consecutive days but can only be redeemed on a Friday, Saturday or Sunday. Upgrades on any other day are at your cost.
3.4.4.7 Not all participating hotels in the Programme offer hotel upgrades. Please check when booking.
3.4.4.8 Hotel upgrades are based on the next room category type for the individual property. Not all hotel room types are eligible for upgrades.
3.4.4.9 Upgrades are non-transferable and cannot be used in conjunction with any other offer.
3.4.4.10 If you want interconnecting hotel rooms for a hotel Reward, you must request the hotel Reward through the Air New Zealand Contact Centre. Applicable fees will apply.
3.4.4.11 Subject to the following provisions we may allow you to combine your Airpoints Dollars with another Member's Airpoints Dollars to book a hotel Reward for two or more consecutive nights. Any such combination will be at our discretion. Each Member must have enough Airpoints Dollars in their Account to redeem a hotel Reward at the applicable hotel for at least one night's stay. To request this service, the relevant Members must call the Air New Zealand Contact Centre. Any requests for hotel Rewards that a Member makes online will be processed as an individual booking for that Member.

4 Gifting

4.1 Gifting within a Household
4.1.1 You may gift Rewards (excluding Companion Tickets) to a person(s) living in the same Household as you. To do this, you must list such persons on your Members Gifting Register.
4.1.2 It costs nothing to add an Airpoints Member who lives in your Household to your Gifting Register. However, you'll need to pay NZ$25.00/AU$25.00 or 25 Airpoints Dollars for each non-Airpoints Member that you add to your Members Gifting Register.
4.1.3 When you register a Giftee, you'll have to declare that they live in the same Household as you. If you change your home address, you'll have to reconfirm all registered Giftees on your Gifting Register as continuing to live in the same Household as you. Any Airpoints Members on your Members Gifting Register will also need to update their address details if applicable. Confirmation that a Giftee lives in the same Household as you, will be required each time you request a Gifted Reward.
4.1.4 You can remove a Giftee from your Members Gifting Register at any time for no charge. If you want to re-register a Giftee (after they have been removed), the fee in clause 4.1.2 will apply and you'll have to again declare that the Giftee lives in the same Household as you in accordance with clause 4.1.3.
4.1.5 Rewards can only be Gifted as a whole (not in part). Giftees and other Members can't make top-ups or transfers of Cash or Airpoints Dollars for any shortfall in Airpoints Dollars for a Reward. You may not combine Airpoints Dollars and Cash to redeem a Gifted Reward, unless we specify otherwise in writing.
4.1.6 If your Account is closed for any reason, or is Temporarily Closed or is Dormant, all Giftees on your Members Gifting Register will stop being eligible for Gifted Rewards from you until your Account is re-activated (see clauses 7.4 and 7.7.2 (as applicable).
4.1.7 You can't gift any service fees or fare differences for changes made to a Reward Travel Ticket.
4.1.8 We will monitor your Members Gifting Register for any fraudulent activities. If we discover any fraudulent activities, clause 10 will apply. We have no liability for any fraudulent activity in relation to your Account if it is conducted by anyone who correctly presents your PAC number, Membership number or online username and password.
4.1.9 You must not receive any Cash or other consideration as payment for any Rewards you gift.
4.1.10 To gift a Reward booking via our website, you will need to add your Giftee to the Gifting Register before making the Reward booking.
4.2 Gifting from Gold Elite and Gold Members
Notwithstanding clauses 4.1 but subject to clause 4.2.4, each Gold Elite Member is entitled to nominate up to four people, and each Gold member up to two people as "Gift Recipients" in the 12 month period while that Gold Elite or Gold Member has Gold Elite or Gold Tier Status. Gold Elite and Gold Members may gift Rewards (excluding Companion Tickets) to Gift Recipients subject to the following conditions:
4.2.1 Gift Recipients don't need to live in the same house as the Gold Elite or Gold Member.
4.2.2 This facility is available to a Gold Elite or Gold Members as long as that Member keeps their Gold Elite or Gold Tier Status.
4.2.3 The nomination of a Gift Recipient(s) will be valid until the date 12 months after the date on which the Gold Elite or Gold Member qualified or re-qualified for Gold Elite or Gold Status. It will automatically expire after that, unless the Gold Elite or Gold Status Member re-nominates the Gift Recipient(s) in accordance with this clause.
4.2.4 This Gifting facility may have tax implications for Gold Elite and Gold Members. See clause 11.
4.3 Gold Elite Partner
4.3.1 Gold Elite Partner membership is only available to the partner of a Gold Elite member who resides in the same household as the Gold Elite member. A Gold Elite Partner must be an Airpoints members in their own right.
4.3.2 Each Gold Elite Member is entitled to nominate one Gold Elite Partner. Gold Elite Partners are nominated by the Gold Elite member notifying the Air New Zealand Contact Centre of the nomination or registering the nomination online at airnewzealand.com.
4.3.3 Gold Elite Partner privileges may only be used by the Gold Elite Partner in conjunction with services on Air New Zealand operated flights. Gold Elite Partner privileges are:
• Access to Air New Zealand International, Koru Club Domestic and Koru Club Regional Lounges. Each Gold Elite Partner may accompany one guest. Access to lounges is subject to certain terms and conditions, which are set out in the Koru Club Terms and Conditions
• Premium Check-in
• Additional baggage allowance as specified under Gold Elite member benefits.
• Priority airport standby
• Priority boarding
• Priority baggage claim
4.3.4 In the event of a separation a new Gold Elite Partner Card can be issued at the time when a Gold Elite Members annual membership is next renewed.
4.3.5 If we discover any fraudulent activities in relation to Gold Elite Partner membership, clause 10 will apply. We have no liability in relation to any fraudulent activity or any unauthorised activity in relation to your Account or in relation to Gold Elite Partner membership if it is conducted by anyone who correctly presents your PAC number, membership number, or online username and password.

5 Maintaining Tier Status

5.1 Only Airpoints Dollars (as described in the published Airpoints Dollars schedules and earned on Qualifying Flights on Air New Zealand, Air New Zealand Link and Star Alliance Carriers' services) count towards calculating Tier Status. For the avoidance of doubt, GlobalPlus Advance (see clause 15.1) does not count towards Tier Status.
5.1.1 You need a minimum number of Airpoints Dollars earned solely on Air New Zealand and Air New Zealand Link Flights to achieve and keep Gold Elite Tier Status. Please see clauses 5.2.1 and 5.2.2 for the current qualifying criteria.
5.2 Domestic, Tasman and Pacific Island Smart Saver fares booked in classes L,G,S,K,P and any fares booked in A class do not count towards Tier Status. Travel booked in classes N,X,I and R on all Air New Zealand routes do not count towards Tier Status - nor do Airpoints Dollars earned on non-Star Alliance Carriers or on the purchase of goods or services from Non-Airline Rewards Partners. Airpoints Dollars earned in promotional bonuses also do not count towards Tier Status unless we specify otherwise at the time. The qualifying criteria for Tier Status can be changed at any time without notice. Please visit our website airnewzealand.com for the current qualifying criteria.
5.2.1 Qualifying criteria for Tier Status for Members residing anywhere other than Australia and Norfolk Island


	Tier		Amount of Qualifying Airpoints Dollars* required ()


	Silver		450



	Gold		900



	Gold Elite		1,500**

* Only Airpoints Dollars earned on Air New Zealand and Star Alliance flights count towards Airpoints Tier Status. The qualifying Airpoints Dollars must be earned in any 12 month period to achieve Tier Status. However, once you achieve a Tier Status, you only require 90% of those Airpoints Dollars to retain that status the following year.
**At least 800 Airpoints Dollars have to be earned through travel on Air New Zealand operated flights.
5.3 We'll review Members' Gold Elite, Gold and Silver Tier Status' every day, and we'll notify Members when they attain a Tier Status within a month after they achieve it. Gold Elite, Gold and Silver Tier Status and applicable benefits are valid for 12 months after the applicable Tier Status becomes effective. If, during that 12 month period, a Member achieves a higher Tier Status, the benefits of the current Tier Status will stop and the benefits of the new Tier Status will automatically apply and be valid for 12 months from the date on which the new Tier Status becomes effective (as notified by us). Twelve months after the date on which a Member achieves a particular Tier Status, that Member's Tier Status will be reviewed; the Member must have earned the required Airpoints Dollars over the previous 12 months in order to keep that Tier Status. The Member will be downgraded to the applicable lower Tier Status if they have not earned the required Airpoints Dollars.

6 Fees

6.1 In addition to any taxes, duties, levies, fees and charges referred to in clause 11.2, you are required to pay in Cash (unless we specify otherwise) all taxes, fees, levies and surcharges imposed or collected by Air New Zealand and/or Partner Airlines for a Ticket for Reward Travel and/or the Journey for which such a Ticket is issued. These may include but are not limited to fuel surcharges, insurance surcharges, civil aviation authority charges, airport charges and levies as well as some country departure taxes.
6.2 You can pay all applicable Service Fees (see clause 6.5) using Airpoints Dollars or Cash, unless we specify otherwise. Service Fees can only be gifted where the reward itself is gifted.
6.2.1 If you live in New Zealand or in any country other than Australia or Norfolk Island, any Service Fees that are to be paid using Airpoints Dollars and that are quoted in a currency other than New Zealand Dollars will be converted by us at our discretion into New Zealand Dollars or into the Airpoints Dollars equivalent for deduction from your Account. For Australian Members, any Service Fees to be paid using Australian Airpoints Dollars that are quoted in a currency other than Australian Dollars will be converted by us at our discretion into Australian Dollars or the Australian Airpoints Dollars equivalent for deduction from your Account. If you change your country of residence to or from Australia more than twice in a 12 month period you will incur a service fee of $25 or 25 Airpoints Dollars.
6.2.2 Service Fees can only be paid with Airpoints Dollars if you have enough Airpoints Dollars to pay them without leaving your Account with a negative balance.
6.3 All Service Fees refunded will be refunded in the same currency in which they were paid.
6.4 If a Service Fee and a redemption of Airpoints Dollars for a Reward are to be deducted from an Account at the same time, the Airpoints Dollars for the Reward will be deducted first. If there are not enough Airpoints Dollars left to pay the Service Fee, you must pay the Service Fee in Cash.
6.5 Service Fees
6.5.1 Schedule of Service Fees:
6.5.1.1 Schedule of Service Fees for Members residing anywhere other than Australia and Norfolk Island - click here.
6.5.1.2 Schedule of Service Fees for Members residing in Australia and Norfolk Island click here.
6.5.2 Gold Members and Gold Elite Members are exempt from the replacement card fee.
6.5.3 You won't be charged a Service Fee for reactivating your Account if it is Temporarily Closed or Dormant.
6.5.4 If you wish to re-register a Giftee after they have been removed from your Members Gifting Register, the "Addition of Giftee" fee will apply.
6.5.4.1 If you're adding a Giftee to your Members Gifting Register at the same time as making a Reward booking, and you're paying the fee using Airpoints Dollars, we'll deduct the Airpoints Dollars for the Reward from your Account before the Addition of Giftee fee. If there are enough Airpoints Dollars to pay for the Reward but not enough to pay for both the Reward and the Addition of Giftee fee, you'll have to pay the Addition of Giftee fee in Cash.
6.5.5 If you pay for an Upgrade that is then not made available to you, we'll refund your Upgrade fees in the same currency in which they were paid.
6.6 Annual Account Fees
6.6.1 In accordance with clause 7.2, you can choose to view our Programme communications Online. If you choose this Online option for the 12-month period after your next Anniversary Date, you'll be deemed to have an "Online" relationship. If you choose to continue to receive your communications through postal mail, you'll be deemed to have an "Offline" relationship.
6.6.1.1 If you have an Online relationship (and choose to pay your annual Account fee online or by automatic deduction in accordance with clause 6.6.5.1) you'll be charged the annual Account fee at the Online rate of NZ$20.00, AU$20.00 (for Australian Members) or 20 Airpoints Dollars. However, if you have an Online relationship but do not choose to pay your annual Account fee online or by automatic deduction in accordance with clause 6.6.5.1, you'll be charged the annual Account fee at the Offline rate of NZ$30.00, AU$30.00 (for Australian Members) or 30 Airpoints Dollars. UK Residents are not subject to these Annual Account Fees as of 27 Feb 08.
6.6.1.2 If you have an Offline relationship, you'll be charged the annual Account fee at the Offline rate of NZ$30.00, AU$30.00 (for Australian Members) or 30 Airpoints Dollars. UK Residents are not subject to these Annual Account Fees as of 27 Feb 08.
6.6.2 The annual Account fee will be waived if you have flown on an Air New Zealand Operated Flight (excluding travel on Airpoints Reward tickets, travel industry tickets and prize/promotional tickets) in your preceding Anniversary Year or are a UK Resident (as of 27Feb 08). Although you can't earn Airpoints Dollars on Air New Zealand Domestic, Tasman and Pacific Island Smart Saver fares booked in classes L, G, S, K, P and A, they will be recognised for the purposes of this clause for exemption from the annual Account fee. To qualify, you must enter your Membership number when booking a Qualifying Flight or a Smart Saver Fare. Air New Zealand Operated Flights will only be eligible for the exemption of the annual Account fee when they appear in your Airpoints Account.
6.6.3 Members who are the Nominated Earner for a GlobalPlus branded credit card or GlobalPlus Home Loan are exempt from paying the annual Account fee referred to in this clause. Members with a GlobalPlus branded credit card or GlobalPlus Home Loan, which is not linked to their Airpoints Account, will not be exempt from the annual Account fee.
6.6.4 If you have transferred reward points from ANZ Rewards Visa, ANZ Rewards Business One, Westpac Altitude Rewards, BankWest extra Visa, Diners Club Rewards Australia, Bendigo Bank or Heritage Bank and earned at least 50 in a single transaction, you will be exempt from paying the annual account fee.
6.6.5 The annual Account fee applies to all Members, and for the avoidance of doubt this includes children, Infants travelling on children's fares and any airline staff travelling on staff discounted airfares.
6.6.6 If you have an Online relationship, we'll write to you within the 30 day period before your annual Account fee is due, to let you know the due date for payment. If you have an Offline relationship, we'll write to you 30 days before the annual Account fee is due with the same information.
6.6.6.1 If you don't pay your annual Account fee by the due date, you authorise us to automatically deduct the applicable fee in Airpoints Dollars from your Account. If there are not enough Airpoints Dollars in your Account when the fee is due, the fee will still be deducted and your Account will be deemed Dormant (see clause 7.7.2).
6.6.7 If our email to you about the due date for your annual Account fee is returned to us as undeliverable, we'll send the information by post. If that is returned to us as undeliverable, your account will be deemed Temporarily Closed and clause 7.4 will apply. If your Account is deemed Temporarily Closed, we will not send an annual Account Fee notification to you prior to this fee being automatically deducted from your Account.
6.6.8 You can pay your annual Account fee using Airpoints Dollars or Cash, unless we specify otherwise. If you live in or in any country other than Australia and your annual Account fee is quoted in a currency other than New Zealand Dollars, the fee will be converted into the New Zealand Dollar equivalent or into the Airpoints Dollars equivalent, at a rate we determine at our discretion. For Australian Members, if your annual Account fee is quoted in a currency other than Australian Dollars, the fee will be converted into the Australian Dollar equivalent or into the Australian Airpoints Dollar equivalent, at a rate we determine at our discretion.

7 Account Activity and Statements

7.1 We'll let you know about activity on your Account in accordance with clause 7.2 or clause 7.3 (as applicable).
7.2 If you are a Member residing in New Zealand, Australia, Pacific Islands, United Kingdom, Canada, Singapore, Hong Kong or Japan, you can choose to view your Activity Details at our website airnewzealand.com. This information will be regularly updated with:
• the number of Airpoints Dollars credited and/or deducted
• a description of any transactions
• information on the validity of any credited Airpoints Dollars.
If you choose this Online communication option, we'll no longer send you Statements by post.
7.3 Unless you have chosen the Online option in clause 7.2, you will receive your Statements by post. Statements will be sent to the address recorded in your Account. Statements will include:
• the number of Airpoints Dollars credited and/or deducted during the preceding month
• a description of any transactions
• information on the validity of any credited Airpoints Dollars.
7.4 When a Statement that is sent by post is returned to us as undelivered or an email communication is returned to us as undelivered, your Account will be deemed to be Temporarily Closed. It will stay Temporarily Closed until we receive written or verbal notification of your correct postal and/or email details (as applicable). While the Account is Temporarily Closed, we won't send you any communications.
7.5 If there are two or more Members living in the same Household with the same last name, we'll send only one copy of any general Programme mail; this will be addressed to all such Members in that Household. Any Member in a Household can let us know if they wish to receive their own individual mail-outs or if they wish to use the Online communication option in clause 7.2.
7.6 It's your responsibility to let us know about any change to your contact details or personal details.
7.7 Account Activity
7.7.1 Subject to clause 15.1.1, an Account may not have a negative Airpoints Dollars balance but if it does, it may be closed without notice.
7.7.2 Subject to clause 15.1.1, if there are not enough Airpoints Dollars in your Account when your annual Account fee is due, your account will be deemed dormant without notice. If it is dormant for 12 months or more your account will be closed on your next Anniversary Date, again without notice.
7.7.3 If Airpoints Dollars you earn don't appear on your Activity Details at our website airnewzealand.com within 7 days or (if applicable) on your Statement within eight weeks of the date they were earned, you can make a claim via our website (for Air New Zealand Flights only) or to the Air New Zealand Contact Centre. You must apply within six months of the Qualifying Flight or qualifying purchase, and supply the documents required (see clause 1.1.2).
7.7.4 We will not enter into any discussions or correspondence about any transaction (or the omission of any transaction) in your Account beyond six months after the relevant transaction date.
7.8 Air New Zealand Origin to Destination Journeys
Airpoints Dollars earned for a Journey won't appear in your Account or Statement or Account Activity until all Sectors of the Journey have been completed.

8 Airpoints Membership

8.1 Airpoints Membership is available to residents of all countries worldwide.
8.2 The Membership joining fee is AU$50.00 for Australian residents and NZ$50.00 for residents of all other countries worldwide. This fee must be paid using Cash (not Airpoints Dollars). If your Airpoints Membership is cancelled and as long as your Membership is not a complimentary Membership (see clause 8.3), we'll refund the NZ$50.00 or AU$50.00 Membership joining fee (as applicable); provided the cancellation happens within 30 days of the Date of Joining and there have been no transactions on the Account.
8.3 Complimentary Membership is available to current fully paid-up members of Air New Zealand Koru Club and (subject to clauses 8.1 and 1.1.4) complimentary Membership is also available to any passenger who has paid for and travels in Business on any Air New Zealand Operated Flight for international Sectors.
8.4 Airpoints Membership is only available to individuals who are at least two years of age or Infants travelling on a child's fare that is paid for with Cash.
8.5 Each Member can maintain only one Account. Membership is not transferable.
8.6 Accumulated Airpoints Dollars and any other benefits related to the Programme are not your property. Accumulated Airpoints Dollars are not transferable except:
• in accordance with clause 1.4.5.
8.7 Your Account information and details will not be discussed, amended or transacted unless your correct Membership number along with your PAC number is first quoted.
8.8 Membership Card
8.8.1 Your Card is used during your Membership to help record your earning of Airpoints Dollars and to obtain access to Rewards. The Card is and remains the sole property of Air New Zealand. If your Card is lost or stolen, you agree to notify us immediately and if required, to give all information about how the Card was lost or stolen. If you want to replace your lost Membership Card, you'll need to pay a fee, either with Airpoints Dollars or with Cash as specified in the schedules of Service Fees in clauses 6.5.1.1 and 6.5.1.2.
8.8.2 You agree that signing your Card and/or quoting your Membership number to Air New Zealand or to any of our Partners, employees or agents for the purposes of the Airpoints Programme means you have read, understood and accepted these Terms and Conditions of the Airpoints Programme.
8.9 Termination of Membership
8.9.1 Air New Zealand reserves the right to cancel your Membership at any time without notice and without giving a reason for doing so. We won't provide any consideration for Airpoints Dollars you've earned but not redeemed at the time of Membership termination.
8.9.2 Your Membership will terminate on your death. Airpoints Dollars and any other benefits earned but not redeemed at the time of your death will be cancelled for no consideration, unless a transfer is permitted in accordance with clause 8.6. We'll terminate your Account when we receive notification of your death.
8.9.3 If anyone claims accruals or credits from a deceased Member's Account, they may be subject to appropriate administrative and/or legal action by Air New Zealand including, but not limited to, Membership cancellation (if applicable) and the loss of all accumulated Airpoints Dollars and unused Rewards. We may also take action to recover the monetary value of the Airpoints Dollars and benefits concerned.
8.9.4 If you ask us to close your Membership Account, you'll forfeit all Airpoints Dollars in the Account at that time.

9 The Airpoints Programme

9.1 These Terms and Conditions may be changed at any time. We'll be deemed to have given notice of any change to our Members by posting the revised Terms and Conditions and/or schedule of fees for the Air New Zealand Airpoints Programme on our website airnewzealand.com. You'll be deemed to have accepted any such amendment if, after we have given this notice, you keep your Card, present it for crediting Airpoints Dollars or claim any Rewards. You can terminate your Membership any time by giving notice in writing and returning the Card to us. (Our website airnewzealand.com has all the current Terms and Conditions and schedule of fees for the Air New Zealand Airpoints Programme.)
9.2 If anything happens that is beyond Air New Zealand's control and affects our ability to provide Rewards (including, but not limited to, strikes, acts of God, civil disturbance, government orders, weather conditions, unavailability of aircraft, terrorist activities or war), we can suspend or terminate the provision of such Rewards at our discretion. We'll have no liability to any Member for such suspension or termination.
9.3 Partners can discontinue their participation in the Programme and their provision of Rewards at any time without notice.
9.4 Air New Zealand gives no warranty for the continuing availability of the Programme and reserves the right to terminate it by giving at least six months' notice to Members, or at any time without notice if we cease to operate as an airline. We won't provide any consideration for Airpoints Dollars you've earned but not redeemed at the time of termination.
9.5 These Terms and Conditions are not interchangeable with those of Air New Zealand Koru Club or any other club or loyalty programme operated by Air New Zealand or any of its Partners. Your Membership does not give you access to the benefits of any other Air New Zealand club, facility or loyalty programme unless it is stated in their membership conditions.
9.6 Air New Zealand and Air New Zealand Link accept no liability to any Member if any Partner or third party Rewards supplier refuses to accept or honour your Card, or for any loss, injury or damage that arises from any provision or non-provision of any Rewards by a Partner or third party supplier, unless it was caused by a negligent act or omission on Air New Zealand's part. You agree to resolve any complaints relating to such Rewards directly with the Partner or third party supplier concerned. In advertising the availability of any Rewards provided by a Partner or third party supplier, Air New Zealand acts solely as its publicist. The provision and sale of such Rewards are subject to the applicable Partner's or supplier's terms and conditions.
9.7 Notwithstanding any other provision in these Terms and Conditions or the terms and conditions of any other loyalty programme offered by a Partner and/or authorised by Air New Zealand, you can't redeem for Cash or sell your Airpoints Dollars and/or Rewards, or assign or transfer them for Cash or any other consideration.

10 Monitoring of Airpoints Membership Accounts and Airpoints Programme

10.1 Air New Zealand reserves the right to require confirmation of your or a Giftee, or a Gold Elite Partner's home address. This confirmation can be in the form of (but is not limited to) a copy of a utilities bill, such as a phone or power bill, issued in the previous month, on the issuing company's letterhead paper, in the Member's or the Giftee's, or the Gold Elite Partner's name (as applicable) at their current home address, or any other verification we may ask for.
10.2 We reserve the right to audit your Account in conjunction with Partners. If you've claimed accruals or credits under any other airline's frequent flyer programme or any other loyalty programme, in direct contravention of clause 1.1.9, we may take administrative and/or legal action that includes, but is not limited to, Membership termination, the forfeiture of all accumulated Airpoints Dollars and unused Rewards and an action to recover the monetary value of the Airpoints Dollars and/or Rewards concerned.
10.3 If you commit fraud in connection with Airpoints Dollars or abuse your Airpoints Dollars' accumulation or Rewards' use or breach these Terms and Conditions, you'll be subject to appropriate administrative and/or legal action by Air New Zealand that includes, but is not limited to, Membership termination, Membership suspension, the forfeiture of all accumulated Airpoints Dollars and unused Rewards and an action to recover the monetary value of the Airpoints Dollars and credits concerned.
10.4 Air New Zealand reserves the right to audit your Accounts and to:
• amend any invalid or incorrect Airpoints Dollars credit; or
• debit Airpoints Dollars from the Account.

11 Tax Issues

11.1 Gold Elite Members using the Gifting facility (see clause 4.2) and Platinum GlobalPlus Members using the Gifting Facility (see clause 15.2) may face certain tax issues, including fringe benefit tax and/or gift duty. These are solely the Member's responsibility - if this applies to you, you are advised to consult your tax advisor before using this facility.
11.2 Air New Zealand makes no representation about your tax liability as a result of participating in the Programme or from using any of the Rewards or other available Programme facilities. You are solely responsible for any taxes, duties, levies, fees or other charges levied or imposed by any local, state, central or federal government taxing authority as a result of or in connection with your participation in the Air New Zealand Airpoints Programme, the accumulation of Airpoints Dollars or the receipt or use of or Gifting of Rewards.

12 Miscellaneous

12.1 Your earning of Airpoints Dollars is subject to all applicable local laws and may be deemed illegal in some countries.
12.2 Personal information you provide in connection with your Membership is recorded by or on behalf of Air New Zealand. Certain details, including your name, Membership number, travel details and/or purchases of goods and/or services, may be passed between us and Partners to administer the Programme, credit you with Airpoints Dollars and to provide you with Rewards, benefits and preferred air travel service features.
12.3 By quoting your Membership number for the accumulation of Airpoints Dollars, you're deemed to have authorised us to disclose to Partners any of your personal information necessary to achieve the purposes of your participation in the Programme - including any audit of your Account in conjunction with Partners.
12.4 If you qualify for offers and services under the Programme, you'll receive specific direct mailings (in addition to the regular Programme mailings) from Air New Zealand, Partners, associated companies, Star Alliance Carriers and approved agencies. You can ask to be removed from these mailings by advising the Air New Zealand Contact Centre by email, fax, phone or internet or by requesting it on your Airpoints application form.
12.5 The collection, storage and use of your personal information are subject to applicable laws including the Privacy Act 1993 (New Zealand). You have the right to access your personal information recorded by us and have it updated or corrected as necessary.
12.6 These Terms and Conditions shall be governed by and construed in accordance with the laws of New Zealand.
12.7 "Airpoints™", "Airpoints Dollars™" and " Airpoint. " are registered trademarks of Air New Zealand Limited.

13 Disclaimers

13.1 Air New Zealand and Air New Zealand Link make no warranties or representations, either express or implied, in relation to the Programme or Rewards. They also expressly disclaim any and all liability, including any and all consequential losses or damages from Partners' provision or non-provision of goods and services including, but not limited to, the type, quality, standards and fitness of such goods or services - except for any liability that arises because of a negligent act or omission on our part.
13.2 Air New Zealand, Air New Zealand Link and the Partners are not responsible for Reward requests or correspondence lost or delayed in the mail, or emails/faxes delayed or lost because of a malfunction or breakdown in any electronic system.
13.3 If you acquire or hold yourself out as acquiring any goods or services to which any of the Terms and Conditions apply for the purposes of a business, the provisions of the Consumer Guarantees Act 1993 (New Zealand) don't apply to the provision of those goods and services.
13.4 The redemption price for Award Tickets is the Airpoints Dollars equivalent of the published fare (inclusive of any goods and services tax or any other similar tax) for such Tickets but exclusive of any other applicable taxes, levies or surcharges. For the avoidance of doubt, the provisions of the Goods and Services Tax Act 1985 (New Zealand) and A New Tax System (Goods and Services Tax) Act 1999 (Australia) shall not apply to redeeming any Rewards and Air New Zealand shall not be liable to account to any party for any such tax.
13.5 Airpoints Dollars may not be used to acquire any goods or services other than in conjunction with:
• the Air New Zealand Airpoints Programme in accordance with these Terms and Conditions
• any other loyalty programme, that we have given written consent to use Airpoints Dollars and in accordance with such loyalty programme's terms and conditions.
13.6 Airpoints Dollars are not convertible into Cash. Any Rewards offered by Partners or any use of Airpoints Dollars in conjunction either with the Programme or with any other loyalty programme that we have authorised the use of Airpoints Dollars in conjunction with, are subject to the restriction that you can't sell, assign or transfer any Rewards or Airpoints Dollars for Cash or any other consideration.
13.7 Air New Zealand has no obligation to make any enquiries about any activities in your Account if the activities are authorised by a person who correctly presents your PAC number and Membership number.
13.8 Air New Zealand has no liability for any fraudulent activity in relation to your Account if it is conducted by someone who correctly presents your PAC number and Membership number.
13.9 Airpoints Dollars cannot be bought with Cash.

14 Australian Members

14.1 Australian and Norfolk Island Members shall earn and redeem Australian Airpoints Dollars
in accordance with the Australian accrual and Reward charts.
14.2 For the purposes of redeeming Rewards and paying Service Fees in accordance with the Programme, one Australian Airpoints Dollar will be deemed equivalent to one Australian Dollar.
For Australian and Norfolk Island Members, any reference to "Member" or "Airpoints Dollars" in these Terms and Conditions will be deemed a reference to "Australian Member" and "Australian Airpoints Dollars" respectively, except in clauses where "Australian Member" and "Australian Airpoints Dollars" are specifically referred to and except where the context requires otherwise.
14.3 Australian and Norfolk Island Members who cease being residents in Australia or Norfolk Island respectively must immediately notify Air New Zealand of their change of residence.
14.4 An Australian and Norfolk Island Member who ceases being a resident in Australia or Norfolk Island respectively will stop earning or redeeming Australian Airpoints Dollars and will instead earn or redeem Airpoints Dollars. Such Member's Account (with an Australian Airpoints Dollars balance) will be converted into Airpoints Dollars, at a rate determined by us at our discretion.
14.5 A Member who becomes a resident in Australia or Norfolk Island will stop earning or redeeming Airpoints Dollars and will instead earn or redeem Australian Airpoints Dollars.
Such Member's Account (with an Airpoints Dollars balance) will be converted into Australian Airpoints Dollars, at a rate determined by us at our discretion.

15 GlobalPlus Benefits

Notwithstanding the foregoing, the GlobalPlus advance benefit outlined in clause 15.1 applies to New Zealand Members who hold a:

• GlobalPlus Platinum credit card for an open GlobalPlus Platinum credit card account that is opened (a) before 30 March 2008 and are both the Nominated Earner as at 30 March 2008 and the then current Nominated Earner at the time of requesting the benefit; or (b) on or after 30 March 2008 and are both the original Nominated Earner and the then current Nominated Earner at the time of requesting the benefit ("Platinum GlobalPlus Members"); or

• GlobalPlus branded credit card (excluding a GlobalPlus Platinum credit card) for an open GlobalPlus credit card account that is opened (a) before 30 March 2008 and are both the Nominated Earner as at 30 March 2008 and the then current Nominated Earner at the time of requesting the benefit; or (b) on or after 30 March 2008 and are both the original Nominated Earner and the then current Nominated Earner at the time of requesting the benefit "GlobalPlus Members").

The benefits set out below are not cumulative with any rights you may have as a Gold or Gold Elite Airpoints member.

15.1 GlobalPlus Advance
15.1.1 Notwithstanding clause 3.1.2 but subject to the following terms, Platinum GlobalPlus Members and GlobalPlus Members will be permitted to over draw their Airpoints Account up to the following specified amounts ("GlobalPlus Advance") to pay for Rewards:
• Platinum GlobalPlus credit card: up to APD200
• Gold GlobalPlus credit card: up to APD100
• Standard GlobalPlus credit card: up to APD50.
Where a Platinum GlobalPlus Member or a GlobalPlus Member holds more than one GlobalPlus branded credit card which entitles them to obtain a GlobalPlus Advance on more than one of those credit cards, the Platinum GlobalPlus Member or the GlobalPlus Member (as the case may be) will only be entitled to a GlobalPlus Advance for the card which has the higher GlobalPlus Advance limit, and that Platinum GlobalPlus Member or the GlobalPlus Member (as the case may be) will not be entitled to a GlobalPlus Advance for any of their other GlobalPlus branded credit cards.
15.1.2 As soon as a Platinum GlobalPlus Member is no longer a Platinum GlobalPlus Member or otherwise ceases to be the Nominated Earner, or a GlobalPlus Member is no longer a GlobalPlus Member or otherwise ceases to be the Nominated Earner, clause 15.1.4A will apply and their GlobalPlus Advance (or any unused portion) will no longer be available for redemption against Rewards. For New Zealand Members who:
• hold a GlobalPlus Platinum credit card for a GlobalPlus Platinum credit card account that was opened before 30 March 2008; and
• were the Nominated Earner at any time between the date the credit card account was opened and 30 March 2008, but are not the Nominated Earner as at 30 March 2008; and
• drew down a GlobalPlus Advance prior to 30 March 2008, clause 15.1.4B will apply.
15.1.3 Air New Zealand reserves the right to amend or withdraw the GlobalPlus Advance offer at any stage. If Air New Zealand withdraws the GlobalPlus Advance pursuant to this clause, then clause 15.1.4 will apply and Platinum GlobalPlus Members and GlobalPlus Members will no longer be able to use their GlobalPlus Advance (or any unused portion) for redemption against Rewards.
15.1.4A If this clause applies pursuant to clause 15.1.2 or 15.1.3, the Member has 12 months from the date they are no longer a Platinum GlobalPlus Member or GlobalPlus Member (as applicable), or the date on which they ceased to be the Nominated Earner (as applicable), or the date on which GlobalPlus Advance is withdrawn (as applicable), to earn sufficient Airpoints Dollars to repay any outstanding GlobalPlus Advance in accordance with clause 15.1.5. If the Member does not repay the GlobalPlus Advance within 12 months, Air New Zealand will close that Member's Account and we may also take legal action to recover the monetary value of any Airpoints Dollars deficit upon closing your Account.
15.1.4B If this clause applies pursuant to clause 15.1.2, the Member has 36 months from the date they drew down the GlobalPlus Advance to earn sufficient Airpoints Dollars to repay any outstanding GlobalPlus Advance in accordance with clause 15.1.5. If the Member does not repay the GlobalPlus Advance within 36 months, Air New Zealand will close that Member's Account and we may also take legal action to recover the monetary value of any Airpoints Dollars deficit upon closing your Account.
15.1.5 GlobalPlus Members and Platinum GlobalPlus Members may repay their GlobalPlus Advance by earning or obtaining Airpoints Dollars in accordance with these Terms and Conditions.
15.2 GlobalPlus Gifting for GlobalPlus Platinum credit cardholders
15.2.1 Notwithstanding clause 4.1 but subject to this clause 15.2, Members who hold a GlobalPlus Platinum credit card for an open GlobalPlus Platinum credit card account may nominate up to two people as 'Gift Recipients' for 12 month periods commencing on the date their Platinum GlobalPlus credit card account is opened, and each anniversary of that date.
15.2.2 Members who hold a GlobalPlus Platinum credit card may gift Rewards (excluding Companion Tickets) to Gift Recipients subject to the following conditions:
• Gift Recipients don't need to live in the same house as the GlobalPlus Platinum credit card holder
• This facility is open to GlobalPlus Platinum credit card holders as long as they continue to hold a GlobalPlus Platinum credit card for an open GlobalPlus Platinum account . Once they no longer hold a GlobalPlus Platinum credit card clause 15.2 will no longer apply to the Member.
• The nomination of a Gift Recipient will be valid until the date 12 months after the date on which the Member's Platinum GlobalPlus credit card account was opened, or the last anniversary of that date (as applicable). The nomination will automatically expire after that period, and the Member will need to re-nominate the Gift Recipient in accordance with this clause.
• This Gifting facility may have tax implications for holders of GlobalPlus Platinum credit cards . See clause 11.
15.3 GlobalPlus Platinum Non Expiry of Airpoints Dollars for Nominated Earners
15.3.1 Notwithstanding clause 2, a GlobalPlus Platinum credit cardholder's Airpoints Dollars will not expire for so long as they are the Nominated Earner for the GlobalPlus Platinum account. Airpoints Dollars earned before the Member was the Nominated Earner, and Airpoints Dollars earned outside of earning them on credit card spend including flight and non flight accruals, will also not expire on the same basis.
15.3.2 Clause 15.3.1 will only apply to Members as long as they are the Nominated Earner for the GlobalPlus Platinum account. As soon as the Member is no longer the Nominated Earner for the account, and the Member does not otherwise qualify for non-expiry of Airpoints Dollars, all of their unused Airpoints Dollars which would have expired under clause 2.2 at their last Anniversary Date (or would have expired under clause 2.2 at any other previous Anniversary Date) but for clause 15.3.1 will immediately expire and be removed from their Account.
15.3.3 Airpoints Dollars of Members with a GlobalPlus Platinum credit card account that is a joint account or has an additional cardholder attached to that account and who are not the Nominated Earner for the account, and who do not otherwise qualify for non-expiry of Airpoints Dollars, will expire in accordance with these Terms and Conditions.